Your feedback is important to us
We have a strong customer service culture and strive to increase customer satisfaction. We use your feedback to improve our service delivery by really getting to know your needs and expectations. As current holders of the Customer Service Excellence Award with compliance plus in 13 of the criteria, we monitor and review our processes as part of continuous improvement. Your feedback provides us with key information about what you think as a user of our services and helps us make informed decisions about improvements; it also helps us identify area where we are doing a good job.